What is the proper procedure when a customer asks for help reaching a high shelf?

What is the proper procedure when a customer asks for help reaching a high shelf?

• A. Tell the customer to wait and continue.
• B. Move items yourself without consent.
• C. Offer assistance, obtain verbal consent if required, and use a step stool or reach tool; never climb shelves or overreach; ensure safety.
• D. Let them jump to reach.

Answer: (C)

When helping a customer reach a high shelf, the focus is on safe, appropriate assistance. The best approach is to offer help, obtain verbal consent if required by policy, and use the right equipment—like a step stool or reach tool. Never climb on shelves or overextend yourself, and keep the area clear to prevent accidents. This protects both the customer and staff and aligns with proper safety procedures. Telling the customer to wait loses the opportunity to assist promptly; moving items yourself without consent risks damage and injury; and letting them jump to reach is dangerous and unsafe.

When helping a customer reach a high shelf, the focus is on safe, appropriate assistance. The best approach is to offer help, obtain verbal consent if required by policy, and use the right equipment—like a step stool or reach tool. Never climb on shelves or overextend yourself, and keep the area clear to prevent accidents. This protects both the customer and staff and aligns with proper safety procedures.

Telling the customer to wait loses the opportunity to assist promptly; moving items yourself without consent risks damage and injury; and letting them jump to reach is dangerous and unsafe.