If a customer asks for a refund for a product outside the return window, what is the appropriate approach?

If a customer asks for a refund for a product outside the return window, what is the appropriate approach?

• A. Refuse without explanation.
• B. Tell customer to come back later.
• C. Immediately grant refund.
• D. Listen, acknowledge, refer to policy, offer alternatives (exchange or store credit if allowed), document the interaction.

Answer: (D)