How should you handle a price tag that is inconsistent with the barcode in the system?

How should you handle a price tag that is inconsistent with the barcode in the system?

• A. Proceed with sale using barcode price; no tag check.
• B. Do not complete sale; verify with supervisor; adjust price if needed.
• C. Reprint a new tag without supervisor approval.
• D. Cancel sale and apologize.

Answer: (B)

When a price tag doesn’t match what the barcode in the system shows, pause the transaction and verify the correct price with a supervisor before proceeding. This keeps pricing accurate and protects both the customer and the store from errors. You shouldn’t complete the sale at the barcode price if the tag disagrees, because the tag is what the customer sees and the system price should be the authoritative one after verification. A supervisor can confirm the valid price, adjust the price in the system, and ensure the tag reflects the same amount if needed. Reprinting a tag without approval bypasses required checks, and canceling the sale just to apologize misses the chance to correct the price and complete the transaction smoothly.

When a price tag doesn’t match what the barcode in the system shows, pause the transaction and verify the correct price with a supervisor before proceeding. This keeps pricing accurate and protects both the customer and the store from errors. You shouldn’t complete the sale at the barcode price if the tag disagrees, because the tag is what the customer sees and the system price should be the authoritative one after verification. A supervisor can confirm the valid price, adjust the price in the system, and ensure the tag reflects the same amount if needed. Reprinting a tag without approval bypasses required checks, and canceling the sale just to apologize misses the chance to correct the price and complete the transaction smoothly.